Purchases, cancellation and refunds

For an App Store purchase, request a refund at reportaproblem.apple.com using the purchasing Apple account. Apple determines eligibility under its rules and applicable law. In iOS Settings → your Apple account → Subscriptions, manage or cancel renewal. Rootory's Membership screen also opens the store's subscription management. Cancelling does not normally refund the current period; access remains until expiry. A one-time lifetime purchase does not auto-renew. Restore purchases with the same store account. Deleting an app or Rootory account does not cancel a subscription.

For other distribution channels, use the original payment provider's order and refund process. Contact support@rootory.app with an order reference and the issue; do not send passwords or full card details. Statutory consumer rights remain unaffected.

This website translation follows the approved English/Chinese text dated 14 October 2026. The app currently bundles English and Chinese legal documents for offline reading.